Privacy Policy

Craft Villa respects your privacy and is committed to protecting the personal information you provide when using our website, craftvilla.xyz.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order, contact us, or use certain features of our website, we may collect information such as:

Full name
Mobile/telephone number
Email address
Delivery address
Billing information
Order details
Payment-related information
Messages or information you provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and confirm your orders.
Deliver products to you.
Contact you regarding your order.
Provide customer support.
Process payments and refunds.
Handle returns or exchanges.
Improve our products, website, and services.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable legal or regulatory requirements.

3. Payment Information

When you make an online payment, payment information may be processed by a third-party payment service provider.

Craft Villa does not intend to store your complete payment card details on our own servers unless specifically required and lawfully permitted.

Payment providers may have their own privacy policies and security procedures.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember certain preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant website functionality.
Measure marketing and advertising performance where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Analytics & Marketing

We may use third-party analytics and marketing technologies to understand website traffic, customer interactions, and advertising performance.

These services may collect information such as browser type, device information, pages visited, approximate location, and interaction with our website.

Where applicable, these services may use cookies or similar technologies in accordance with their own policies.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

Courier and delivery partners
Payment service providers
Website hosting and technical service providers
Analytics or marketing service providers
Professional or legal advisers where necessary
Government or regulatory authorities where legally required

We only share information reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

Complete transactions.
Provide customer service.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud.
Meet legal, accounting, or regulatory requirements.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

Craft Villa is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their respective privacy policies before providing personal information.

11. Your Choices

You may contact us regarding the personal information we hold about you and request appropriate action where permitted by applicable law.

You may also choose not to provide certain information. However, some information may be necessary to process an order or provide particular services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated policy will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Craft Villa through the contact information available on our website.

Craft Villa
Website: craftvilla.xyz