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Terms & Conditions
Welcome to Craft Villa. These Terms & Conditions govern your use of our website, craftvilla.xyz, and your purchase of products from us.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
1. About Craft Villa
Craft Villa is an online store offering handmade and handcrafted products, including Nakshi Katha and other related products.
We reserve the right to update product information, prices, availability, and website content at any time without prior notice.
2. Products & Product Information
We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.
However, photographs may appear slightly different depending on your device, screen settings, lighting, or photography conditions.
As many of our products are handmade, minor variations in colour, stitching, embroidery, texture, or pattern may naturally occur. Such variations are not necessarily considered defects.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order is placed, we will contact the customer and may offer an alternative product, an updated delivery arrangement, or a refund where applicable.
4. Prices
All product prices displayed on our website are subject to change without prior notice.
The price applicable to an order is the price confirmed at the time of purchase, unless an obvious pricing or technical error has occurred.
Delivery charges, where applicable, may be added separately.
5. Placing an Order
When placing an order, customers must provide accurate and complete information, including their name, mobile number, delivery address, and any other information necessary to process the order.
An order is considered confirmed after successful verification by Craft Villa, where verification is required.
We reserve the right to cancel an order where we reasonably believe that the order information is inaccurate, fraudulent, duplicated, or cannot be fulfilled.
6. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been handed over to the delivery partner, cancellation may no longer be possible.
7. Payment
We may offer different payment methods, including Cash on Delivery and other available online payment options.
Customers must pay the total amount applicable to their order, including any applicable delivery charges.
8. Delivery
We aim to deliver orders within the estimated delivery period communicated to the customer.
Estimated delivery times are not guaranteed and may be affected by courier operations, weather, public holidays, transportation issues, incorrect addresses, or other circumstances beyond our reasonable control.
For detailed information, please see our Shipping Policy.
9. Returns, Exchanges & Refunds
Returns, replacements, exchanges, and refunds are subject to our Return & Refund Policy.
Customers should review that policy before placing an order.
10. Handmade & Customized Products
Certain products may be handmade or customized according to customer requirements.
Customized or specially made products may not be eligible for return or exchange due to change of mind, unless the product is damaged, defective, incorrect, or materially different from the agreed specifications.
11. Intellectual Property
All content on craftvilla.xyz, including text, photographs, graphics, logos, product images, designs, videos, and other materials, is owned by or used with permission by Craft Villa unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
12. Website Use
You agree not to:
Use the website for unlawful or fraudulent purposes.
Attempt to interfere with the website’s operation or security.
Submit false or misleading information.
Copy or misuse our website content or intellectual property.
Attempt unauthorized access to any part of the website.
13. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, analytics tools, or other service providers.
The use of such services may also be subject to the respective third party’s terms and policies.
14. Limitation of Liability
Craft Villa will make reasonable efforts to provide accurate information and reliable services.
However, we are not responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical problems, or other unforeseen events.
15. Changes to These Terms
Craft Villa may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with the revised date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact information available on our website.
Craft Villa- craftvilla.xyz
Website: craftvilla.xyz
